[vc_row][vc_column width=”1/3″][vc_single_image image=”7613″ img_size=”full” style=”vc_box_rounded”][stm_spacing][/vc_column][vc_column width=”2/3″][vc_column_text]Customer expectations and behavior have shifted over the past years.
The shift to a global on-demand economy means that people can order something online and get it shipped within days with Amazon, Alibaba or a range of other shopping platforms; get an instant ride with Grab, Uber or Lyft; have someone run errands for them via TaskRabbit and more. As this On-Demand Economy proliferates through more aspects of our daily lives, it’s inevitable that changes in how we handle and respond to customers must follow.
AI and automated support technologies, while extremely effective, still assume that an end customer can easily explain their issues and/or will be satisfied with the computer generated responses. That is not always the case.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Customer service industries need to provide pro-active, informative, thoughtful and pleasant interactions with their customers and partners.
By outsourcing customer service to a Ovisacom, you can ensure that this vital aspect of your company is well-managed and supported to handle both minor difficulties and severe situations.
Customer service outsourcing, when done correctly, can save you time and money without diminishing your customer support relationship.[/vc_column_text][vc_empty_space height=”20px”][vc_column_text]
The benefits of outsourcing over keeping some activities in-house are lower capital expenditures, better skills, higher flexibility and more efficient utilization of those resources. Additionally outsourcing allows firms to use their core competencies as they outsources routine tasks such as phone answering or data entry.
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What type of tasks are typically outsourced by business consumer service industries.
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- Booking entry
- Calendar management
- Chargebacks
- Credit card processing
- Customer onboarding
- Data entry
- Email list management
- Email marketing
- Email support
- Engaging on social media
- Handling customer complaints
- Helpdesk tickets
- Information provision
- Information retrieval
- Lead generation
- Live chat support
- Monitoring brand mentions
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- Newsletter management
- Order entry
- Order tracking
- Price comparisons
- Providing information over the phone
- Refunds / returns
- Responding to customer reviews
- Sales processing
- Scheduling
- Service provisioning
- Service cancellations
- Social media monitoring
- Surveys
- Telephone support
- Tracing shipments
- Updating customer relationship management systems
- Upselling
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